Privacy Policy

Robinson Young is the distributor for ACE in the UK and is responsible for collecting and storing consumers’ data.

Robinson Young (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your privacy is important to us

This notice informs you how we use the information you give us and how we protect your privacy. It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018. We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office.

Collecting your personal data

We offer products to our customers and therefore we may need to collect personal data such as name, address, contact details.

We use information held about you in the following ways:

Withholding of the required data may result in an insufficient service being provided.

Sharing your personal data

We may pass your personal data on to Fater (owner of ACE).

We will not sell your information with any other third parties unless we have obtained additional consent from you.

We may allow third parties who supply services to us or who process information on our behalf incidental access to your information. However, we will ensure that they keep your information secure and do not use it for their own purposes.

Also, we may use your information to carry out marketing analysis and to make general improvements to our Website or the products or services we offer. We may also contact you from time to time for feedback on your use or our goods, services or Website.

Your rights regarding your personal data


To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.  We accept the following forms of ID when information on your personal data is requested:


We are committed to keeping your personal data safe and secure.

Our security measures include:

Where we store your personal data

For us to resolve your query/complaint appropriately and accurately we need to collect personal data for correspondence purposes and/or detailed service provision.

In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes, we would contact you for additional consent.

Your right to complain

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to (opens in a new window; please note we can’t be responsible for the content of external websites).


We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contacting us

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact Robinson Young who will be pleased to help you:

Call us: 01284 766261

Email us: Here

Or write to us at:

Robinson Young

Ibson House

Eastern Way

Bury St Edmunds


IP32 7AB

This privacy policy was last updated January 2024.

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